Support
We're here when the counter needs us.
Choose the channel that fits your issue. Critical outages are prioritized 24/7.
Documentation
Step-by-step guides for every feature.
Email support
Reply within 1 business day.
In-app chat
Open the help menu from any screen in the app.
Priority hotline
Business plan customers get a 24/7 emergency line.
Frequently asked
Does SmartWarePOS work offline?
Yes. The desktop app writes to a local database and syncs automatically when the connection is back. You never lose a sale.
Which printers are supported?
Any ESC/POS thermal printer at 58mm or 80mm, plus standard A4 printers via the system driver.
Can I run multiple shops from one account?
Yes. Each business gets its own inventory, taxes, and receipts, but you sign in once.
How do I import my existing catalog?
Use the CSV importer under Products → Import. A template is provided.
What payment methods can I accept?
Cash, card, mobile money, split payments, and any custom method you configure.